Payments Methods - We accept VISA, Mastercard, American Express and Discover debit and credit cards.
Sales Tax - We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location which the order is being shipped or delivered.
Checkout Problems - Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. We recommend purchasing the item, and then shipping back the returned product so that you do not miss out on the item. Store credit can not be applied to this new order that is placed. Credit will have to then be used for future purchases.
• Returned items will be processed for STORE CREDIT ONLY. No Exceptions.
Super Deals, Discounts of 25% off or more, Flash Sales and Clearance Sale items are FINAL and cannot be returned for store credit. All Holiday Items are Final Sale.
Items MUST still have tags on them. No exceptions. Shoe boxes must be encased in another box to protect it. If you send shoes back with stickers and return labels on the shoe box itself, we will not allow them back, so you need to ship back in the box it was shipped in. We recommend obtaining a receipt for all shipments and keeping it for your records. Shoe boxes cannot be damaged or they will not qualify for a return.
• Returned items must be unworn and UNWASHED. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.
• Merchandise may be returned for STORE CREDIT only within 14 days of delivery for the amount paid for the product. Store credit is applied for item only, not shipping and handling since that service was used.
• A store credit will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
• Please include this return slip AND original invoice when returning an item.
• Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and buyer will pay return shipping in each case.
• If an order is placed prior to receiving the store credit email, we can not refund for that amount. You do need to wait until the store credit is applied to your account to place the order to use this credit.
• If you place an order and do not select to use your store credit, we can not go in and apply it after the fact. We have no way of doing so. If you have any issues with your credit then please email firstname.lastname@example.org before placing the order.
• If you send back an item that does not qualify for a return then you will be responsible to call and pay a return shipping charge of $5.